A recall is a process whereby a request is made to return or reverse a money transfer. A reversal is normally requested when a payment is sent by mistake, to the wrong recipient or if a transfer needs to be cancelled for another reason.
Different countries and banks have different regulations when it comes to recalls. This means that the success of a recall request can vary depending on the specifics of the transfer.
How do recall requests work?
Here's how recall requests typically work:
1. Initiate the recall request
The Dandelion Care Team will contact the paying partner to tell them that they want to recall a transfer and provide information including the transaction ID, date, amount and the reason for the recall.
The receiving bank contact the recipient
- For most international money transfers, the recipient must give their permission for their account to be debited so that the money can be recalled. The recieving bank will contact the recipient and ask them to give their permission for the funds to be returned.
- If the money is no longer in the receiving account, it could be very difficult for the sender to recover the funds. The success of these recalls will depend on the laws and regulations which govern the countries involved in the transfer.
2. Resolution
Successful recalls
- If the recipient gives permission for their account to be debited, the recipient's bank will return the money to Dandelion. We will credit our partner's account so that they can refund the sender.
Unsuccessful recalls
- If the recipient doesn't give permission for their account to be debited, or if the money is no longer available, the recall request will be unsuccessful. The Dandelion Care Team will contact our partner to inform them of the outcome.